How it Works

Beacon 5 Property Data

Brand standards are an integral part of brand loyalty. Our surveys and dashboards are all customized to fit your brand standards with your logo. You might forget we even exist.

Steps

• We create the surveys
• Surveys are sent out to your target audience
• Survey results are collected and updated instantaneously
• Dashboards are created to show results graphically
• Comments made on top blog sites about your company are pulled and made visible on your dashboard, in real-time!
• You are able to analyze the data in order to make decisions and act.
• Guest satisfaction is increased by faster response times to problems
• Complete visibility of operations from the CEO to the front line employee, which holds employees accountable
• Turn the guest from a casual user to an advocate
• New referral pipeline is built

Surveys

• Fully customizable to fit each departments needs
• Offers a variety of features in designing survey questions
• Conducted via email, website, mail, telephone, mobile device, or on-site
• "Beacon 5" – Five most important questions to benchmark customer satisfaction against industry competition
• Client branded surveys – customized to enhance brand management and visibility
• Over 500 languages!

Dashboards

• Creates awareness by showing the overall picture and lets you drill down to the specifics at the same time
• Displays results in various graphical formations
• Ability to customize graphs and charts to view the data you want to see
• “Beacon 5” scores compare you to the competition
• Highlighted questions and topics of importance – chosen by you
• Most recent blog posts about your company from top travel sites, live!
• Tabs to view each department’s results separately
• Drag important data, comments, or graphs to a notepad creating automatic bullet points for presentations

Alert System

• Email alerts sent to appropriate employees when a score is below your criteria
• Sends a designated response to the guest
• Dashboard alerts appear with extremely low scores and a timeline for resolution
• Automatically prioritizes alerts based on scores
• Tracking system of all alerts and resolutions

Data Collection

• Identifies demographic preferences based on survey results
• Take a microscopic look into what nationalities, age groups, or regions are more likely to purchase during a tour, eat at an on-site restaurant, or play golf
• Automatically recognize trends

Limitless Survey Technology

We understand the ever changing profile of a customer for every business is hard to pinpoint. Customers’ preferences are as volatile as the stock market and can change minute to minute and day to day. In such an unstable environment a business must adapt, and adapt quickly, to the customers’ needs in order to maintain brand loyalty. Our easily customizable survey system was designed with this in mind. Survey changes can be made faster than ever before so that the customer has to keep up with the business, not the other way around.